Faq

Apartmentdock Frequently Asked Questions

If you have a question that is not covered here please contact our Membership team on who will be delighted to help.

Why Apartmentdock?

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All bookings are done directly through your travel agent, if you do not have a travel agent please refer to our travel agency finder which will assist you to find your closest registered agent. We do not take any bookings direct from the public.

For Agents – You are required to register with us, once your license number and agency has been provided and verified, you will receive your personal log in details, you can then make your bookings and access all agency net pricing.

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Times vary for different accommodation, generally between 14.00 and 22.00 for check in and 10.00 or 11.00 for check out , please refer to information for each apartment specified on its individual page, in the terms and conditions.

A supplier will do their best to facilitate an early check in if requested, however this is not always possible, especially if the apartment has been occupied the night before, and quite often they will not know until immediately prior to your guest's arrival.  We recommend that you consider booking the night before if your guest wants to guarantee access as soon as they arrive.

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For some apartments an extra fee may be requested for a late check-in if, after 8pm during the week, on Sunday or during public holidays and depending on the apartment. Some apartments do not allow to arrive between 22pm and 9am. Please check the terms and conditions for each individual apartment.

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Some apartments offer an earlier check in with a fee. Please check in the terms and conditions for individual apartments. If guests need certainty of an apartment being ready on arrival after a long flight we strongly recommend booking the apartment from the previous night to ensure an early entry.

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Likewise the supplier will try to accommodate the request for a late check-out if possible,  However, if guests have a late flight out, we suggest booking the apartment for an extra night which allows the guest to leave as late as required and in their own time.

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Some apartments have a key pick up on site, or they will arrange a greeter who will meet guests upon arrival, while others have a key pick up from a central office. Please check the terms and conditions for each individual apartment.

We will generally try to confirm the guests' arrival details approximately 4 weeks prior to arrival so we can ensure the supplier is prepared for their arrival. 

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Yes all apartments are fully furnished and have linen and towels supplied.

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Apartmentdock does not own, control or manage the properties and onc a booking is made or accepted the contractul agreement is between your client and the supplier.

From time to time problems will arise, and when they do, your client should liaise with the local representative to resolve any issues. 

Apartmentdock may try to facilitate the resolution of disputes, however the suppliers alone are responsible for their listings and service provision.  If the supplier fails to resolve the issue to your client's satisfaction, they can make a formal complaint to the local Tourism Office.